The JCPenney survey at www.jcpenney.com/survey is JCPenney’s official customer satisfaction feedback programme, hosted on the Medallia platform. Customers enter a 22-digit survey code from their JCPenney receipt, answer questions about their shopping experience, and receive a 10% off coupon for their next JCPenney purchase. The survey is available in English and Spanish. Open to US residents aged 18 and over. One entry per receipt. JCPenney employees and their immediate families are not eligible. Sponsored by Penney OpCo LLC, Plano, Texas.
Got a JCPenney receipt with a survey code? Here’s exactly how to complete the survey in under 5 minutes and claim your 10% off coupon — verified October 2026.
10% Off Coupon
22-Digit Number
Medallia
3–5 Minutes
Oct 2026
JCPenneySurveyPage.com is an independent guide — not affiliated with JCPenney, Penney OpCo LLC, or Medallia. Always complete your survey at the official site: www.jcpenney.com/survey
At a Glance — JCPenney Survey 2026
| Survey Name | JCPenney Customer Satisfaction Survey |
|---|---|
| Official URL | www.jcpenney.com/survey |
| Alt URL | www.jcp.com/survey |
| Survey Platform | Medallia |
| Survey Code | 22-digit number on your JCPenney receipt |
| Reward | 10% off coupon for next JCPenney purchase |
| Survey Language | English and Spanish |
| Eligibility | US residents aged 18 and over |
| Entry Limit | One per receipt |
| Employees Eligible | No |
| Time to Complete | 3–5 minutes |
| Sponsor | Penney OpCo LLC, Plano, Texas |
| Coupon Valid At | Any participating JCPenney location |
What You Need Before Starting
To participate in the JCPenney survey, you will need the following:
- A valid JCPenney purchase receipt.
- The 22-digit survey code printed on your receipt.
- A device with internet access, such as a smartphone, tablet, or computer.
- Approximately 3 to 5 minutes to complete the survey.
You’ll find the 22-digit code near the bottom of your JCPenney receipt, below the itemised list of purchases. The code contains only numbers, with no letters or dashes.
How To Take the JCPenney Survey — Step by Step
Time needed: 5 minutes
- Visit the official website
Please go straight to www.jcpenney.com/survey by typing it into your browser. Do not click on any links from emails.
- Choose the language
Please choose your preferred language: English or Spanish.
- Locate the survey code
Find the 22-digit survey code printed at the bottom of your JCPenney receipt.
- Enter the survey code
Enter the code exactly as it appears. Do not include spaces or dashes.
- Answer Quesions/Share Feedback
Please take a moment to answer these questions about your most recent visit to JCPenney.
1) Overall, how satisfied were you with your visit?
2) What are your thoughts on the quality and variety of our merchandise?
3) How would you rate the store’s cleanliness and organisation?
4) Did you find our staff friendly and helpful during your visit?
5) How was your fitting room experience?
6) How would you rate the speed and accuracy at checkout?
7) How do you feel about the value for money you received? - Enter contact details
When asked, enter your contact details: name, email address, and phone number.
- Submit It
Submit the survey now.
- Save The Reward Coupon
Your 10% off coupon code will show up on the confirmation screen. Please write it down or take a screenshot right away.
- Use or Redeem The Coupon
Use this coupon on your next JCPenney purchase, either in-store or online at jcpenney.com.
Where to Find the 22-Digit Survey Code
You can find your 22-digit survey code on your JCPenney purchase receipt. Look for a row of numbers near the bottom, just below your purchase total. The code is usually next to text like “Tell Us About Your Experience” or a similar survey invitation.
If your receipt does not have a survey code, that purchase may not be part of the current survey cycle. Save your next JCPenney receipt, as it may include the invitation.
Your 10% Off Coupon — How It Works
Once you finish the JCPenney survey, your 10% off coupon will appear on the final confirmation screen. Here’s how to use it:
- Screenshot or write down the coupon code immediately.
- The coupon is valid at participating JCPenney store locations.
- The coupon is also valid for online purchases at jcpenney.com.
- One coupon per transaction.
- You cannot combine this coupon with other offers. Please check the coupon terms for details.
- The coupon has an expiration date printed on it.
Important: The coupon is non-transferable and has no cash value. JCPenney reserves the right to modify or discontinue the reward at any time.
Is JCPenney.Com/Survey Legitimate?
Yes, www.jcpenney.com/survey is the official JCPenney customer satisfaction survey.
- URL matches the invitation printed on official JCPenney receipts.
- Operated by Penney OpCo LLC — part of Catalyst Brands (formed January 2025).
- Survey powered by Medallia — a major enterprise feedback platform.
- JCPenney operates 640+ stores across the United States as of 2026.
- JCPenney has been running customer feedback programmes since 2013.
Red flags of fake JCPenney survey sites
Only www.jcpenney.com/survey or www.jcp.com/survey are official survey sites. Some fake sites may offer $500 gift cards or free shopping sprees, but the real JCPenney survey reward is just a 10% off coupon.
According to the JCPenney customer survey terms:
- Must be a legal resident of the United States
- Must be 18 years of age or older
- Must have a valid JCPenney receipt with a 22-digit survey code
- One survey entry per receipt
- JCPenney employees, Penney OpCo LLC affiliates, and their immediate families are not eligible.
JCPenney Survey Not Working? Quick Fixes
Code not accepted:
Make sure you enter the 22 digits correctly, with no extra spaces. If it still does not work, try a different browser or clear your cache and try again.
Survey page not loading:
You can also visit www.jcp.com/survey. Both addresses lead to the official JCPenney survey. If the page still won’t load, try turning off any ad blockers for a moment. Each 22-digit code can only be used once.
If you see “code already used,” it means that receipt has already been submitted. Use your next JCPenney receipt to try again.
Survey expired:
Survey codes expire a certain time after your purchase date. Check your receipt for the deadline. Expired codes can’t be used.
For a full troubleshooting guide: JCPenney Survey Not Working →
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About JCPenney
JCPenney, officially known as Penney OpCo LLC, is one of the largest department store chains in the United States. Founded by James Cash Penney in Kemmerer, Wyoming, on April 14, 1902, the company will operate more than 640 stores nationwide in 2026. JCPenney offers clothing, home furnishings, jewellery, beauty products, and accessories.
In January 2025, JCPenney joined SPARC Group, which includes Simon and Authentic’s legacy retail brands, to create Catalyst Brands, a leading US retail group. JCPenney still operates under its own brand within this group.
JCPenney is based in Plano, Texas and serves millions of American families through its stores and its website, jcpenney.com.
Frequently Asked Questions — JCPenney Survey
What is the JCPenney survey reward?
Completing the JCPenney customer satisfaction survey at www.jcpenney.com/survey provides a 10% off coupon for your next JCPenney purchase. The coupon is delivered on the final survey confirmation screen and is valid at participating JCPenney locations and on jcpenney.com online.
Where is the 22-digit code on the JCPenney receipt?
The 22-digit JCPenney survey code appears near the bottom of your purchase receipt — below the itemised list and total amount. Look for a row of numbers alongside a survey invitation message. The code is numeric only with no letters or dashes.
How many times can I take the JCPenney survey?
One survey per receipt. Each 22-digit code can only be used once. If you have multiple JCPenney receipts from separate purchases — each receipt with a survey code qualifies for one survey entry, giving you one 10% off coupon per completed survey.
Can I take the JCPenney survey without a receipt?
No — the 22-digit survey code from your JCPenney receipt is required to access the survey at www.jcpenney.com/survey. Unlike some retail surveys, the JCPenney survey does not offer a free mail-in or phone entry alternative for the coupon reward.
Is www.jcpenney.com/survey the same as www.jcp.com/survey?
Yes — both URLs lead to the same official JCPenney customer satisfaction survey. www.jcp.com is JCPenney’s shortened domain. Use whichever URL appears on your specific receipt — both are official.
What questions does the JCPenney survey ask?
The JCPenney survey asks about your overall satisfaction, merchandise quality and variety, store cleanliness, staff helpfulness, fitting room experience, checkout speed and accuracy, and value for money. There is also an open-ended section for additional comments.
Can JCPenney employees take the survey?
No — JCPenney employees, Penney OpCo LLC affiliates, and their immediate family members are not eligible to participate in the survey or receive the coupon reward.
What happened to JCPenney — is it still open in 2026?
Yes — JCPenney is still operating in 2026 with 640+ US store locations. In January 2025, JCPenney merged with SPARC Group to form Catalyst Brands. JCPenney continues to operate under its own brand as part of this group, with stores and jcpenney.com fully active.
📋 Change Log
| Date | Update |
|---|---|
| Oct 2026 | Site launched — survey steps, 22-digit code format, and 10% off reward confirmed |
| Oct 2026 | Confirmed survey platform: Medallia |
| Oct 2026 | Confirmed sponsor: Penney OpCo LLC, part of Catalyst Brands (formed Jan 2025) |
| Oct 2026 | Confirmed JCPenney operating 640+ US stores in 2026 |
✅ Verified by Amruth — Independent Survey Guide Publisher
This guide is maintained by Amruth — an independent digital publisher covering retail survey programmes and customer satisfaction feedback systems across the United States. All information is verified against publicly available official JCPenney survey documentation and updated whenever the programme changes.
Last verified: October 2026 · Found something outdated? Contact Amruth →